At US Design Space, we value customer satisfaction and strive to provide the best possible service. Please review our return and refund policy below to understand your rights and our procedures.

Physical Products (T-Shirts, Caps, Business Cards, Flyers, Posters, etc.)

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect physical product, you are eligible for a replacement or refund under the following conditions:

1. Eligibility for Returns

   • Products must be returned within 14 days of the delivery date.
   • Items must be in their original condition, unused, and with all tags attached.
   • Proof of purchase (e.g., order number, receipt) is required to process returns.

2. Non-Returnable Items

   • Custom-made or personalized items are non-returnable unless they are defective or damaged upon arrival.

3. Return Process

   • To initiate a return, please contact our customer support at [email protected] with your order details and reason for the return.
   • Once approved, we will provide instructions on how to return the product.

4. Refunds

   • Refunds will be processed within 5-7 business days after we receive the returned item.
   • Refunds will be issued to the original payment method.
   • Shipping fees are non-refundable, except in cases where the product was defective or incorrect.

Digital Products (Logo Design, Web Design, Content Writing, Digital Marketing Services, etc.)

Due to the nature of our digital products and services, all sales of digital goods are final and non-refundable. This includes, but is not limited to:

• Logo design
• Web design
• Digital marketing services
• Content writing
• Custom graphic designs

Since digital products are delivered electronically and cannot be returned, we do not offer refunds on these items once the final product has been delivered or the service has been completed. However, we are committed to ensuring that you are satisfied with our work. If there are any issues or revisions needed, please contact us, and we will work with you to make reasonable adjustments.

Exceptions and Revisions for Digital Products

• If you encounter any issues with your digital product or service, we encourage you to reach out to us within 14 days of delivery.
• We will work with you to address any concerns and offer reasonable revisions based on the agreed-upon scope of the project.

Contact Us

If you have any questions regarding our return and refund policy, please contact our customer service team at [email protected] or+1 (415) 780-9296

. We are here to assist you!